Digital Service Representatives with RPA (Robotic Process Automation)

Use case 

No matter how trained and skilled your team is, ensuring the speed and quality of customer care 24/7 is a major challenge, isn’t it? The information that arrives for the representative may be insufficient or even outdated, generating great friction and longer wait time for customers. By implementing a digital customer service system (Chatbot), you can answer your customers’ questions regarding delivery tracking, payment slips, quotes, collection status and customer service issues in general. This allows you to ensure high-quality, speedy and standardized customer service, in addition to increased productivity and improved resource utilization for this function.