A company receives a very large number of calls asking for information on certain products. The questions are only informative, such as:

• How do I book a meeting room?
  • How do I request vacation time?
  • How do I make my purchase requests?

Current Status: Occupation of 1-2 FTEs in medium-sized enterprises.

Using NLP

Our Customer will have a chatbot with the ability to understand user intent and give the answer according to the training provided. If the answer is not satisfactory, the user’s question is associated with the correct intent, which improves system efficiency.

Impact: Less effort and customer service time